#ReThinkPink

Celebrating International Women’s Day
with a social listening exploration of the pink tax

The pink tax is not a literal tax. It refers to the practice of upcharging goods and services that are marketed specifically to women. An example that’s been on the receiving end of both humor and contempt is the Bic for Her pens which were released in a variety of pastel shades and priced higher than Bic’s regular pens. Bic was roasted by Ellen Degeneres for their attempt at ‘pink taxing’ a writing utensil, and they suspended the product shortly after its release.

While the practice has been prevalent in the consumer packaged goods industry for decades, the problem emerged into cultural awareness after the New York City Department of Consumer Affairs published a report in 2015. This report looked at a cross section of goods and found that women were being charged, on average, 7% more for equivalent goods ranging from razors to scooters. Since then, social listening data has shown a significant increase in attention and exposure to the topic. Here, we explore the origins of the pink tax, identify the brands consumers most associate with it online, highlight the brands recognized for fighting against it, and examine the politicians and state governments which have attempted to engage the issue.

Figure 1: Pink tax post volume (February 2013 - February 2022); Infegy Atlas data.

Origins of the pink tax

Researchers cite several reasons why goods directed at women cost more on average than goods aimed at the general market. First, they point to the costs associated with differentiating products. To develop and market a product aimed towards women, brands have to research new scents, create new packaging, and devise parallel marketing campaigns for essentially the same product. The second reason women are targeted with higher prices is because of the “pay-to-play’ effect created by inequitable social pressures. In both professional and personal spheres across the world, women are held to higher standards of physical appearance in order to be deemed successful: beauty and appearance have been associated with faster career progression, higher wages, and better grades in school. This network of inequities creates a vicious cycle: women have few options but to spend more on products and services than their male counterparts so they can step up in society and the workplace, and then, this inelastic demand curve allows brands to charge more for products that are specific to women.

Figure 2: Top topics related to the pink tax; Infegy Atlas data.

Blatant inequity: feminine hygiene products

Feminine health products like tampons, pads, and diva cups are considered the most troubling in terms of the pink tax. These are not cosmetic or luxury products, but rather, basic necessities for individuals who menstruate. Women are required to purchase these products on a regular basis, which leads to an inelastic demand curve. This allows brands to take advantage and charge more. In the US, some states now waive the sales tax on feminine hygiene items – but not all. Infegy’s Narratives notes a large percentage of online conversation around the pink tax centers around feminine hygiene product discussions. Social listening data reveals a large volume of conversation around the increased costs of these products.

Figure 3: Narratives around the pink tax; Infegy Atlas data.

Which brands are most negatively associated with the pink tax?

Social listening data reveals that Gillette is the brand most associated with the pink tax, with 88% of the mentions of top brands tied to it. Razors have become an easy target of criticism, because they appear in stores on the same shelf, serve the same purpose, but have very different prices. Other brands like Tampax, Old Spice (and their female-targeted brand, Fiji), and Nivea are also negatively associated with the pink tax. Gillette tried to break this negative association by attempting to acquire Billie, a women-founded shaving subscription service start-up, in 2020. However, the Federal Trade Commission filed a complaint against P&G for anti-competitive behavior, so P&G aborted its acquisition before it could be completed.

Figure 4: Top brands associated with the pink tax; Infegy Atlas data.

Burger King pushes against the pink tax with viral marketing

While P&G and other brands have huge negative connotations around the pink tax, other US brands are pushing back to raise awareness. In 2018, Burger King launched a satirical marketing campaign to highlight the issue of the pink tax. The campaign, called "Chick Fries," was a parody of the brand's chicken fries product. The only differences between the two were that Chick Fries were delivered in a pink carton and listed at double the price. The campaign was launched on National Women's Equality Day and quickly gained widespread attention on social media. While the campaign received criticism from those who felt that it trivialized a serious issue, the overall response was positive, and the Chick Fries campaign helped to raise awareness of the pink tax.

Figure 5a: Top companies associated with the pink tax; Infegy Atlas data.

Figure 5b: Screenshot of Fast Company article on Burger King’s pink tax stunt; Infegy Atlas data.

Social listening insights into pink tax reform in the US

Social listening data reveals that US politicians such as Alexandria Ocasio-Cortez, Keith Ellison, and Jackie Speier have taken a leading role in reforming the pink tax. Their engagement can be seen in Infegy Atlas data showing the most frequent mentions within pink tax conversation. Democrats have shown more interest in this issue versus Republicans. That is indicated within Infegy data with both our Mentions graph and a Post Volume distribution map of the United States. Unfortunately, greater reform efforts have proven difficult to materialize due to the insidious nature of the price increases and the fragmented nature of US consumer goods regulation.

Figure 6a: Concentration of post volume around the pink tax in California and New York; Infegy Atlas data.

Figure 6b: Top mentions of social media accounts associated with the pink tax; Infegy Atlas data.

Conclusion

The pink tax is an issue that has been prevalent in the consumer packaged goods industry for decades, with women often being charged more for products and services that are essentially the same as those marketed to men. Social listening data has revealed the emergence of the term in 2015 after New York City’s report, along with the impact of the pink tax, highlighting its prevalence across feminine hygiene products and consumer packaged goods. We also discussed brands like Procter and Gamble’s Gillette brand, which bears much of the online resentment.

Meanwhile, Burger King used a viral marketing campaign to draw attention to the inequities of charging women more for the same product branded differently. Finally, we looked at the politicians and states which have been most prevalent in pushing for reform efforts.

Overall, the pink tax is an important issue that should be addressed by all brands seeking to build a strong relationship with their female customers. Brands that take a proactive approach to gender equality and show a commitment to fairness and transparency will be well-positioned to succeed in the marketplace and make a positive impact in their communities.