Company

Client Success Lead

Summary

Infegy, an industry-leading SaaS data analytics company that translates billions of consumer voices into actionable intelligence, is seeking a strategic, customer-centric, and results-driven Client Success Lead to cultivate strong relationships and drive adoption with our current clients. Located in the heart of the Crossroads District in Kansas City, Infegy has been named an Ingram's Best Place to Work for three consecutive years.

This positive, energetic, fun, and outcome-focused person will be responsible for engaging current clients within many of the most well-known enterprise brands, ad agencies, and market research firms including Spotify, Starbucks, Toyota, Mintel, Omnicom, McCann, and VMLY&R. If you are serious about advancing your career, being a part of a rapidly growing tech company, and having a blast while doing it, let's talk!


Responsibilities

• Deeply learn and become an expert in Infegy's products and services as well as key differentiators in the marketplace
• Retain, grow, and ensure customer satisfaction of assigned clients and drive proactive strategies through relationship building
  and proactive outreach
• Create delightful experiences for clients through onboarding, training, and driving adoption
• Develop a deep understanding of client objectives by building a deep familiarity with the use cases and business challenges   Infegy's technology solves
• Work closely with Sales, Support, Billing, and other technical teams to ensure an exceptional customer experience and take care   of any customer issues
• Be an advocate for our clients while capturing customer feedback and reporting requests to the development and product teams
• Contribute to support and training collateral including support videos, documentation, best practices tutorials, etc.
• Share best practices and success stories with team members to continually improve the quality, effectiveness, and efficiency of   our processes
• Identify client attrition risk and ensure a strong mitigation plan is in place

About You

• Successful candidates will be: innovative, persuasive, creative, and have a genuine curiosity in their clients' business. You should   be goal-oriented, results-oriented, and optimistic. A team player with a value-added mindset who is proactive, and easily adapts to   change
• Bachelor's degree and 1-3 years of experience in a customer-facing role with documented, quantifiable success in creating   positive client relationships
• Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base
• Proficiency with CRM, Microsoft Office, and Google Suite with experience using HubSpot
• Strong presentation, meeting facilitation, and written communication skills
• Exceptional organization skills and attention to detail with the ability to prioritize and manage workload
• Strong technical and problem-solving skills, specifically in describing client issues to internal stakeholders
• Experience working with senior and executive-level customer contacts
• Travel as required

Preferred Qualifications

• In addition to English, fluency in Spanish, Portuguese, French, or German is also very helpful
• SaaS experience in managing support channels or customers
• Experience working in or with a software, research firm, advertising, marketing or PR agency
• Experience with social media metrics

Benefits & Employment Details

• Salaried, full-time position
• Fully covered health and dental insurance (including all copays and prescription expenses), 401k, and phone plan included
• Generous and flexible vacation policy
• Annual free flight for two to anywhere in the world
• Pet-friendly office
• Compensation is competitive and is based on applicant experience