On Tuesday, July 13 Old Spice kicked off what some called the biggest short term social media success to date. The Old Spice ‘Your Man’ campaign, created by Wieden + Kennedy, included 183 videos featuring Isaiah Mustafa personally replying to consumers on YouTube.

The campaign yielded astonishing results:

• 130 million YouTube views
• +118% Facebook fans
• +227% YouTube subscribers
• +2800% Twitter followers

The campaign was groundbreaking in many ways. Wieden’s global interactive creative director Iain Tait told Fast Company they had a team of editors and creatives creating the ads in real time. And the tactic clearly established a strong community footprint for Proctor & Gamble’s Old Spice brand.

Overall conversation sentiment was 86% positive.

But interestingly, Isaiah Mustafa was the most mentioned related to the topic. No words directly related to Old Spice’s products even appear in the topic cloud.

How did the online buzz translate to sales? An Ad Age article reported: for the four weeks ending June 13, Old Spice’s sales were up 106% from the prior-year period. But, sales of Gillette body wash, backed by buy-one-get-one-free coupons and by their own TV ads were up a lot more, 277% (though it’s by far a smaller brand in the category).

And while Old Spice enjoyed a noticeable spike in the Body Wash conversation over Nivea, Gillette, Dove and Axe during the weeks surrounding the campaign, overall online chatter has leveled off among all competitors in the category.

Can Old Spice keep the conversation going? And what will Old Spice do with the online community footprint it has built to convert the fans and followers into loyal customers?

In addition, what’s a Facebook fan really worth? With answers ranging from $136.38 to $3.60, Forrester research says: zero, unless and until the brand does something to create value with Facebook fans.

How can other brands learn from this campaign to create other successful real-time marketing campaigns?

The September 2009 Social Radar Top 50 measures the brands with the most active Web presence based on overall online conversation volume. To create the Top 50 list, we used Social Radar to analyze millions of blog posts, news feeds, forums, social networks and Twitter posts to aggregate a list of the words and brands mentioned most frequently on the Web during September 2009. The list measures the number of unique individuals or sources that posted content about each brand during September 2009 rather than the overall number of mentions, which would be more heavily influenced by big fans who post frequently about a specific brand.

Twitter falls a bit, but still takes top spot. LG’s new BL20 Chocolate helped LG jump 11 spots. NFL rises again this month as the NFL season heats up. MTV jumps 13 spots due to buzz around the MTV Video Music awards. AT&T’s announcement of MMS support on the iPhone raised AT&T’s position up 5 spots.

View the full list below, or download the PDF. For additional information about how you can analyze chatter sentiment to gauge positivity/negativity, view key words mentioned about your brand and identify key influencers, visit www.infegy.com/socialradar.

Questions or comments? Twitter me @adamcoomes.

Dave Carroll claimed that United Airlines broke his $3,500 guitar on a flight from Nova Scotia to Nebraska last year. His phone call and e-mail complaints over the next several months didn’t earn Carroll so much as a travel voucher.

So Carroll and his band, Sons of Maxwell, recorded a song about their misfortune called “United Breaks Guitars” and posted a video on YouTube, with a goal to achieve a million Web hits.

Upon seeing the video, United immediately contacted Carroll to make it right. Since being posted on July 6, the YouTube video has already had more than a quarter million views in only three days. The video earned a 5 star rating with more than 7,000 ratings and nearly 3,000 comments.

We used Social Radar to analyze web chatter on United over the last week. The trend chart below shows a dramatic spike in overall chatter in the days following the video post.

We also analyzed topics of discussion around United Airlines, and nearly every topic of conversation in the past few days has centered around Carroll and his broken guitar.

By ignoring Carroll’s e-mails and phone calls but responding to his YouTube video, is United encouraging customers to use social media outlets to complain publicly?

The May 2009 Social Radar Top 50 measures the brands with the most active Web presence based on overall online conversation volume. To create the Top 50 list, we used Social Radar to analyze millions of blog posts, news feeds, forums, social networks and Twitter posts to aggregate a list of the words and brands mentioned most frequently on the Web during May 2009. The list measures the number of unique individuals or sources that posted content about each brand during May 2009 rather than the overall number of mentions, which would be more heavily influenced by big fans who post frequently about a specific brand.

The top six brands held their positions in this month’s list. Twitter, Google, Obama, iPhone, Facebook and YouTube remain strong with increased buzz across all online mediums. Windows jumped past Mac this month thanks to buzz on Windows 7. Linux moved up two spots, while the NBA jumped six spots thanks to an exciting month of Playoff games. The NBA’s active Twitter account has nearly 700,000 followers, and several players are also tweeting. Notably, @dwighthoward, who gave a shout out to his Twitter followers in a post-game interview, has quickly amassed nearly 200,000 followers and has been called the next big ad man by Ad Age.

Dell jumped 22 spots thanks in part to a new Studio line of laptops, as well as the continued growth of @delloutlet, which has nearly 600,000 followers on Twitter. BlackBerry jumped five spots, corresponding with their strong sales — BlackBerry Curve is outselling iPhone so far in 2009. Nintendo dropped 8 spots as some of the video game chatter shifted to Microsoft’s Project Natal and Sony’s Motion Controller.

View the full list below, or download the PDF. For additional information about how you can analyze chatter sentiment to gauge positivity/negativity, view key words mentioned about your brand and identify key influencers, visit www.infegy.com/socialradar.

Questions or comments? Twitter me @adamcoomes.

The April 2009 Social Radar Top 50 measures the brands with the most active Web presence based on overall online conversation volume. To create the Top 50 list, we used Social Radar to analyze millions of blog posts, news feeds, forums, social networks and Twitter posts to aggregate a list of the words and brands mentioned most frequently on the Web during April 2009. The list measures the number of unique individuals or sources that posted content about each brand during April 2009 rather than the overall number of mentions, which would be more heavily influenced by big fans who post frequently about a specific brand.

Twitter once again dominates the Top 50 list in April 2009. Already the hottest brand on our March list by a wide margin, Twitter accumulated an additional 10% in chatter in April.

Content sharing website Digg joined the Top 50 this month thanks in part to the April 2 launch of the DiggBar. Enterprise software company Oracle also joined the list with an increase in chatter due to its April 20 acquisition of Sun Microsystems. And as the NBA and NHL Playoffs heated up in April, the NHL joined the Top 50 while the NBA jumped 9 spots.

Dell dropped 23 spots this month as buzz around the March announcement of the new Dell Adamo faded. Kindle also dropped out of the Top 50 as hype around the Kindle 2 subsided.

Conversely, CNN jumped up 10 spots thanks to the race to a million Twitter followers with Ashton Kutcher. IBM also jumped four spots thanks to increasing focus on social media.

View the list below, or download the full PDF. For additional information about how you can analyze chatter sentiment to gauge positivity/negativity, view key words mentioned about your brand and identify key influencers, visit www.infegy.com/socialradar.

Questions or comments? Twitter me @adamcoomes.

Television host/Emmy Award winner/philanthropist/billionaire Oprah Winfrey @oprah has decided to send her first tweet during live TV today.

Ashton Kutcher @aplusk will be be Oprah’s guest, discussing today’s win in the race to a million followers over CNN @cnnbrk and Britney Spears @britneyspears.

What does it mean for the future of social media? TechCrunch wonders if soccer moms will take over the service.

Check out the trend chart below. Even someone with a reputation as established as Oprah’s — one of the most powerful people in the world — is trending up in chatter the last few days thanks to Twitter. Her buzz should continue to rise today after the show airs. The topic cloud below represents topics of conversation on the web related to Oprah over the last two days.

Social media is evolving. Kutcher gets it. “For one person to actually have the ability to broadcast to as many people as a major media network, sort of signifies the turning of the tide from tradition news outlets to social news outlets,” Kutcher said in a YouTube video.

It’s exciting news. As Brian Solis said in his blog, we participate in social media to express ourselves. We become media. We become influencers. Solis goes on to discuss the potential of social media to empower individuals moving forward.

What’s next? Googlezon may be here before 2014.

National fast food chain Domino’s pizza is facing a PR nightmare after trouble-making employees intentionally used disgusting, unsanitary measures to prepare food. The employees, who have since been fired and could face charges, recorded the video with one purpose in mind—spreading the video across the Internet by posting it on YouTube.

The damaging video and discussion spread rampantly across the web in the last few days, tarnishing the reputation of Domino’s Pizza. We decided to measure just how bad the effects were for the Domino’s brand.

The chart below shows the overall chatter throughout the last week, along with the total positive and negative conversations within this chatter. Will the Domino’s brand be able to recover soon? Domino’s has posted an apology video on YouTube and created a Twitter account to respond to customers directly online. If you were Domino’s CEO, how would you respond to this crisis?

Update 04/08/09: For more details on how we determine our ranking, view The new rules of branding

If sheer volume of conversation is any indication, Twitter is the hottest brand in the market. Twitter dominates a tech-heavy list of brands in our March 2009 Social Radar Top 50. The Social Radar Top 50 measures the most social brands by the number of unique topics of conversation. These brands are top of mind for consumers and bloggers today — Social Radar determined rankings according to the number of individual websites with at least one post about each brand to accurately capture the brand’s reach across the web.

The list below is based on overall conversation volume through the month of March 2009, including blog posts, news feeds, forums, social networks and Twitter posts. The +/- number represents the ranking change since February 2009.

For the full March 2009 list, download the PDF. Be sure to visit our Social Radar Top 50 page for access to each month’s results.

Questions? Comments? Tweet me: @adamcoomes