android

Case Study: Samsung Galaxy S

Posted by Eric on August 24, 2010
Technology / No Comments

Samsung turned heads this summer with its launch of the Galaxy S line of Android smart phones. Samsung even accomplished the rare feat of coordinating the launch across all four major U.S. carriers – T-Mobile (as the Vibrant), AT&T (as the Captivate), Sprint (as the Epic 4G) and Verizon (as the Fascinate).

With competition in the mobile market heating up, we decided to breakdown the buzz on the Galaxy S.

Chatter trend: iPhone vs. HTC Evo vs. Droid X vs. BlackBerry Torch vs. Galaxy S

Smart phone trend

Measuring chatter: iPhone vs. HTC Evo vs. Droid X vs. BlackBerry Torch vs. Galaxy S

Smart phone chart

As expected, iPhone 4 generated the most online chatter in the last month against the HTC Evo, Droid X, BlackBerry Torch and Galaxy S.

However, chatter around Galaxy S specifically has been steadily rising over the past several months.

Galaxy S chatter trend

screen-shot-2010-08-23-at-30142-pm

Galaxy S sentiment

Galaxy S sentiment

Sentiment around Galaxy S has been very positive, with 85% of conversations being positive and only 7% negative.

Galaxy S sentiment trend

Galaxy S sentiment trend

Galaxy S Negative Words

Galaxy S negative words

The word ‘problem’ was among the most frequently used negative words.

By drilling into individual posts for further analysis, we found the words ’slow’ and ‘lag’ among those used most often with the word ‘problem’.

We also looked at the overall topic cloud to reveal some of the key words used in Galaxy S posts, sized by relevance and colored by sentiment.

Galaxy S Conversation Topics

Galaxy S topic cloud

The word iPhone appeared in 22% of Galaxy S posts.

Galaxy S iPhone

Galaxy S Most Influential Sites

Top Sources visualization

Analysis of the Top Sources using the Social Radar visualization tool reveals Engadget blog as the top source based on links in, links out and relevant posts.

Galaxy S chatter: Captivate vs. Epic 4G vs. Fascinate vs. Vibrant

Captivate vs Vibrant vs Fascinate vs Epic 4G chatter

We also analyzed chatter around each of the four Galaxy S phones: the T-Mobile Vibrant, AT&T Captivate, Sprint Epic 4G and Verizon Fascinate. At the moment, the Vibrant is generating the most chatter, followed by the Captivate, the Epic 4G and then the Fascinate.

Galaxy S content breakdown

Content categories

Further breaking down the percentage of content contributed by various sources reveals 67% of chatter around Galaxy S was generated by microblogs, 22% by blogs and 11% by forums.

So how does the Galaxy S chatter compare among Android enthusiasts vs. iPhone enthusiasts?

We created a watch list consisting of blogs and news feeds specifically focused on Android products, and compared which of the Android phones were generating the most chatter. We included Galaxy S, Galaxy A, Evo, Nexus One, Hero, Droid Incredible, Droid X, Droid 2 and myTouch on the chart below:

Android phone chatter among influential Android bloggers:

Android user chatter

Conversely, we thought it would be interesting to run the same query among top iPhone focused blogs and news feeds to see which of the Android phones were generating the most chatter among iPhone enthusiasts:

Android phone chatter among influential iPhone bloggers

Android phone chatter among iPhone sources

Nexus One dominated chatter among both Android and iPhone sources. Although the Nexus One has been on the market much longer than the Galaxy S and has been generating chatter for a longer period of time. Interestingly, the Galaxy S is not generating as much chatter among iPhone blogs and news feeds, though it is one of the most discussed among Android sources.  We will check back with an update and further analysis once the Galaxy S line has been on the market longer.

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Social Radar Top 50 Social Brands of 2009

Posted by Adam Coomes on January 04, 2010
Business, Entertainment, Technology / 15 Comments

The Social Radar Top 50 measures the brands with the most active Web presence based on overall online conversation volume. To create the Top 50 list, we used Social Radar to analyze millions of blog posts, news feeds, forums, social networks and Twitter posts to aggregate a list of the words and brands mentioned most frequently on the Web during all of 2008 and 2009. The list measures the number of unique individuals or sources that posted content about each brand during 2009 rather than the overall number of mentions, which would be more heavily influenced by big fans who post frequently about a specific brand.

This year has certainly been interesting. Several new brands made their way to the mainstream making our 2009 Top 50 list, such as Kindle, Amazon’s hit e-book reader, and Android, Google’s mobile OS that is spreading onto smartphones like wildfire. Interestingly, Samsung and Nokia took a big hit this year, as sexier smartphones such as iPhones and Android-powered devices from HTC and Motorola gain more attention.

The list certainly shows that 2009 was the year of Social Media. Twitter moved ahead of Google to take the number 1 spot, while Facebook and MySpace made significant leaps over big brands as well. Most video game related brands were down this year as well, including Sony, Wii, Xbox, and Nintendo. It also appears TV brands all jumped this year including Disney, MTV, Fox, BBC, CNN, ESPN, and ABC.

Download the PDF:

Rank

Chg

Brand

1

(+2)

Twitter

2

(-1)

Google

3

(+6)

Facebook

4

iPhone

5

(+2)

YouTube

6

(-4)

Obama

7

(-2)

Mac

8

(-2)

Apple

9

(+3)

iPod

10

(-2)

Microsoft

11

Windows

12

(+5)

MySpace

13

(-3)

Yahoo

14

(+5)

Amazon

15

(+7)

Fox

16

(+10)

Disney

17

(+17)

BlackBerry

18

(-4)

Firefox

19

(+4)

BBC

20

(-2)

Wii

21

(-6)

Sony

22

(-1)

XBox

23

(+2)

Playstation

24

(-8)

Linux

25

(+7)

CNN

26

(+13)

MTV

27

(+8)

AT&T

28

(-15)

eBay

29

(+12)

Starbucks

30

NFL

31

Android

32

(-12)

Nokia

33

(-9)

Ford

34

(+2)

ABC

35

Skype

36

(-8)

Dell

37

(+8)

UPS

38

(-7)

Wikipedia

39

(+1)

NBA

40

(+4)

LG

41

ESPN

42

Oprah

43

(-16)

Samsung

44

NASA

45

(-12)

Nintendo

46

(-17)

Canon

47

(-4)

Nike

48

Gap

49

Kindle

50

(-13)

Intel

View the full list below, or download the PDF. For additional information about how you can analyze chatter sentiment to gauge positivity/negativity, view key words mentioned about your brand and identify key influencers, visit www.infegy.com/socialradar.

Social Radar Screenshot:
screen-shot-2010-01-04-at-33504-am

Questions or comments? Twitter me @adamcoomes.

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AT&T and Verizon War: How is it affecting consumers?

Posted by Adam Coomes on December 08, 2009
Business, TV, Technology / 1 Comment

Unless you’ve been living under a rock for the last month, you have probably been hearing about the ad battle between AT&T and Verizon that is paralleling a political campaign with constant attacking on both sides. It all started when Verizon decided to make a silly spin on iPhone “There’s an App for That” ads by making a “There’s a Map for That” ad, exploiting AT&T’s poor 3G network coverage. To fight back, AT&T decided to sue Verizon, leading to a war of attack ads back and forth that has no end in sight.

What does the consumer do in this situation? Sit back and watch in amusement? Take sides? One thing’s for certain - they’ve been talking, and Social Radar is showing us some interesting insight. Let’s take a look.

att_verizon_before

Now let’s take a look at the sentiment after the ad battle.

att_verizon_after

The sentiment appears to have effected AT&T the most severely, appearing to be a success for Verizon. But, both brands gained at least some negativity. Though this is good news for Verizon, let’s take a look at this from another perspective.

Below is a trend chart from September 1st, 2009 through today of Droid Mentions (blue line) versus Commercial/Ad Mentions (red line) within Verizon chatter.

Verizon Chatter (Droid vs Commercial)

What’s concerning here is that as soon as Verizon began to run these AT&T attack ads, chatter around their beloved Droid devices has dramatically decreased. We can see very clearly that consumers are losing focus and beginning to chat more about their commercials than the very ammunition they are using to sell against AT&T and the iPhone.

It will be interesting to see how this continues to play out. Are attack ads a good way to point out flaws of competitors or does it simply lose their consumers’ focus?

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Social Radar Top 50 Social Brands (November 2009)

Posted by Adam Coomes on December 02, 2009
Business, Technology / 1 Comment

The November 2009 Social Radar Top 50 measures the brands with the most active Web presence based on overall online conversation volume. To create the Top 50 list, we used Social Radar to analyze millions of blog posts, news feeds, forums, social networks and Twitter posts to aggregate a list of the words and brands mentioned most frequently on the Web during November 2009. The list measures the number of unique individuals or sources that posted content about each brand during November 2009 rather than the overall number of mentions, which would be more heavily influenced by big fans who post frequently about a specific brand.

There were quite a few shifts this month. The success of Windows 7 has increased the chatter of Microsoft and Windows, raising their ranking three spots. Verizon has made it into the Top 50 this month and AT&T has increased rank mostly due to chatter around recent Verizon-AT&T attack ads. Also making an appearance this month is Oprah due to her announcement of the show ending in 2011.

The biggest surprise this month is Android, or “Droid”. It has made a remarkable jump to 11th place, surging past heavy hitters iPod, Blackberry, and even MySpace. It received nearly identical amounts of chatter as Windows and Microsoft this month.

Rank

Chg

Brand

1

Twitter

2

(+1)

Google

3

(+2)

YouTube

4

Facebook

5

(-3)

iPhone

6

Mac

7

(+1)

Obama

8

(-1)

Apple

9

(+3)

Windows

10

(+3)

Microsoft

11

(+18)

Android

12

(-3)

iPod

13

(-2)

MySpace

14

(+1)

XBox

15

(-5)

LG

16

(+1)

Fox

17

(-1)

Yahoo

18

(-4)

BlackBerry

19

(+2)

Amazon

20

(-1)

Playstation

21

(+2)

NFL

22

(-4)

BBC

23

(-1)

Wii

24

CNN

25

(+6)

AT&T

26

(-6)

Disney

27

(+5)

Firefox

28

(-2)

Sony

29

 

Oprah

30

(+4)

Nokia

31

(-4)

MTV

32

(-2)

NBA

33

(-5)

Starbucks

34

(-9)

Linux

35

ABC

36

(+4)

Dell

37

(+1)

eBay

38

(-1)

Skype

39

 

Verizon

40

(-7)

ESPN

41

(-5)

Ford

42

Wikipedia

43

(-4)

UPS

44

 

NASA

45

(-1)

Samsung

46

(-1)

BMW

47

 

Intel

48

(+2)

CBS

49

(-3)

Blu-Ray

50

(-7)

Canon

View the full list below, or download the PDF. For additional information about how you can analyze chatter sentiment to gauge positivity/negativity, view key words mentioned about your brand and identify key influencers, visit www.infegy.com/socialradar.

Questions or comments? Twitter me @adamcoomes.

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Social Radar Top 50 Social Brands (October 2009)

Posted by Adam Coomes on November 03, 2009
Business, Technology / No Comments

The October 2009 Social Radar Top 50 measures the brands with the most active Web presence based on overall online conversation volume. To create the Top 50 list, we used Social Radar to analyze millions of blog posts, news feeds, forums, social networks and Twitter posts to aggregate a list of the words and brands mentioned most frequently on the Web during October 2009. The list measures the number of unique individuals or sources that posted content about each brand during October 2009 rather than the overall number of mentions, which would be more heavily influenced by big fans who post frequently about a specific brand.

There are no big surprises with the Top 10 this month. NFL dropped 10 spots as the season opening excitement has died down a bit, while NBA jumped 11 spots as the basketball season kicks off. AT&T has dropped, while other cell phone related brands have increased such as LG and Blackberry, as well as newcomers to the list - HTC and Android. With many new Android devices out and on the horizon, as well as the recent “droid does” campaign, Android has joined our list this month at a surprising 29th place.

Rank

Chg

Brand

1

Twitter

2

(+1)

iPhone

3

(+1)

Google

4

(-2)

Facebook

5

(+1)

YouTube

6

(+2)

Mac

7

Apple

8

(-3)

Obama

9

iPod

10

(+2)

LG

11

(-1)

MySpace

12

(+2)

Windows

13

(-2)

Microsoft

14

(+5)

BlackBerry

15

(+8)

XBox

16

(-1)

Yahoo

17

(-1)

Fox

18

(+4)

BBC

19

(+1)

Playstation

20

(-2)

Disney

21

(+3)

Amazon

22

(+5)

Wii

23

(-10)

NFL

24

(+2)

CNN

25

(+4)

Linux

26

(-1)

Sony

27

(-10)

MTV

28

(+2)

Starbucks

29

 

Android

30

(+11)

NBA

31

(-10)

AT&T

32

(+1)

Firefox

33

(+3)

ESPN

34

(-6)

Nokia

35

(-1)

ABC

36

(+1)

Ford

37

(-5)

Skype

38

(-7)

eBay

39

UPS

40

(-2)

Dell

41

(+4)

MLB

42

(+2)

Wikipedia

43

(+3)

Canon

44

(-4)

Samsung

45

(+4)

BMW

46

 

Blu-Ray

47

(+3)

Nintendo

48

(-5)

Nike

49

 

HTC

50

(-2)

CBS

View the full list below, or download the PDF. For additional information about how you can analyze chatter sentiment to gauge positivity/negativity, view key words mentioned about your brand and identify key influencers, visit www.infegy.com/socialradar.

Questions or comments? Twitter me @adamcoomes.

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Social Radar Top 50 Social Brands (June 2009)

Posted by Eric on July 02, 2009
Business / 3 Comments

The June 2009 Social Radar Top 50 measures the brands with the most active Web presence based on overall online conversation volume. To create the Top 50 list, we used Social Radar to analyze millions of blog posts, news feeds, forums, social networks and Twitter posts to aggregate a list of the words and brands mentioned most frequently on the Web during June 2009. The list measures the number of unique individuals or sources that posted content about each brand during May 2009 rather than the overall number of mentions, which would be more heavily influenced by big fans who post frequently about a specific brand.

Twitter held on to the top spot, though once again trending down this month. iPhone jumped two spots to #2 overall and Apple jumped three spots to #6 thanks to buzz around the iPhone 3G S release.

Firefox jumped 10 spots thanks to increased chatter leading up to its new Firefox 3.5 release, which was downloaded more than a million times within a few hours.

XBox jumped 5 spots to #11 overall after the Project Natal announcement at Electronic Entertainment Expo (E3). Surprisingly, with both the Project Natal and Bing search engine announcements this month, overall Microsoft buzz only increased one spot to #9 overall.

CNN jumped 13 spots, due in large part to a steep surge surrouding the news of Michael Jackson’s death. MLB jumped eight spots as the baseball season heated up in the month of June.

Finally, HTC joined the Top 50 this month, with talk about its new widget-based HTC Hero Android smartphone announcement.

View the full list below, or download the PDF. For additional information about how you can analyze chatter sentiment to gauge positivity/negativity, view key words mentioned about your brand and identify key influencers, visit www.infegy.com/socialradar.

Questions or comments? Twitter me @adamcoomes.

Rank

Chg

Brand

1

Twitter

2

(+2)

iPhone

3

(-1)

Google

4

(-1)

Obama

5

Facebook

6

(+3)

Apple

7

(-1)

YouTube

8

Mac

9

(+1)

Microsoft

10

(-3)

Windows

11

(+5)

XBox

12

(+2)

Sony

13

(-2)

Yahoo

14

(-2)

iPod

15

(+10)

Firefox

16

(-3)

Linux

17

(-2)

NBA

18

Wii

19

(-2)

Playstation

20

Nokia

21

(+2)

BBC

22

Amazon

23

(-4)

Dell

24

(+6)

AT&T

25

(-4)

Fox

26

(+8)

MLB

27

(-3)

Ford

28

(-2)

MySpace

29

(-1)

Samsung

30

(-3)

BlackBerry

31

Nintendo

32

(+5)

MTV

33

(-1)

Disney

34

(+11)

CNN

35

(-6)

ABC

36

(-3)

Intel

37

eBay

38

(+2)

NFL

39

Toyota

40

(+8)

Digg

41

BMW

42

Nike

43

Wikipedia

44

(-13)

Chrysler

45

LG

46

(+27)

HTC

47

(+3)

NHL

48

(-2)

Blu-Ray

49

VW

50

NASA

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Can anybody compete with the iPhone?

Posted by Eric on April 05, 2009
Technology / No Comments

There’s the iPhone…and then there’s everything else. iPhone generates more than twice as much chatter as the next highest competitor, dwarfing BlackBerry, Palm and Nokia. Interestingly, Nokia sells hundreds of different phone models; Samsung sells TVs, desktop monitors, etc. — doesn’t matter, iPhone still dominates web chatter.

cellphone

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