Analyzing the trend chart: Verizon

Posted by Eric on October 08, 2009
Business, Technology

Corporations and advertising agencies often look for creative ways to measure the ROI on campaigns and announcements. Was the direct mail more effective than the TV spot? Did the announcement increase buzz? Was it positive or negative?

We used Social Radar to create a mini case study on Verizon’s trend chart below to determine the cause of the spike in chatter on Oct. 6.

verizon_trend

I simply clicked on the peak on Oct. 6 to generate some instant analysis. First, the topic cloud:

verison_cloud3

We can instantly determine that Google, Android Phones and Map were hot topics on Oct. 6 based on the size of the words. And those three words were all green, meaning sentiment was generally positive. Good news for Verizon so far.

By hovering over the word Google below, we quickly find that Google was mentioned in 47% of posts on Oct. 6, and sentiment was 90% positive. Verizon announced on Oct. 6 an agreement with Google to co-develop several Android-based devices and promised to introduce two Android-based handsets within the next few weeks.

verison_google

Similarly, hovering over the word map below shows that it appeared in 12% of posts and 81% of the comments were positive. AT&T was mentioned as a related topic. During the Oct. 5 Monday Night Football broadcast, Verizon aired a new TV spot capitalizing on complaints about the AT&T’s network with a play on Apple’s signature tagline for the iPhone: “There’s a map for that.”

verison_map

In addition, by scrolling down the Social Radar analysis page, we find the full list of 11,394 posts about Verizon on Oct. 6. The first two on the list are about the new ad campaign and the Google Android announcement.

verizon_posts

So within a few seconds,we conducted some detailed analysis on Verizon’s spike in chatter on Oct. 6. Will the new ad campaign and Google partnership announcement lead to increased market share for Verizon? People are certainly talking.

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